Pre-order Policy at Kao's Deck Den

Pre Orders at Kao's Deck Den

We sometimes sell items that are Pre-Order products to guarantee customers an allocation of a product before it is released. All Pre Order items that we sell as a company are dispatched 2-3 business days after the pre order item description. 

Once you have purchased a pre order product we will honor the price you paid at the time of purchase for the number of items you have purchased. Pre-ordered items cannot be cancelled or refunded.
We aim to give the most accurate prices before release, however this may sometimes fluctuate up and down due to the nature of the product you are purchasing. We will not be able to credit or refund any differences if the price of a product you have purchased on pre order or with your preorder product drops before or after release. Equally we will never cancel your order or demand you pay extra if the prices go up. 

Any in stock items purchased with preorder items will be sent upon the last preorder item coming into stock. Please make any purchases for in stock items separately to preorder items if wishing to receive within our in stock dispatch time.


Please reach out to us at info@kaosdeckden.com if you have any questions regarding your pre-order.